Our Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you visit our website and complete our Enquiry Form.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.



We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

What we collect

We may collect and use the following information:

• Your name and title
• Your age & gender
• Your employment status & occupation
• Your current residential address & current (or previous) landlord contact information
• Your contact information e.g. mobile and email address
• Your nominated bank details for the completion of our Standing Order mandate should you proceed to become a tenant at Headlands
• Any other information relevant to our services.

What do we do with the information we gather

We require this information to understand your suitability and availability to take up residency at Headlands.

• To enable us to reply to your initial enquiry and any subsequent communication we may have
• Managing your tenancy and our internal record keeping, eg for completing our Assured Shorthold Tenancy agreement (AST) and any other internal forms 
• We may use the information to improve our services
• From time to time, we may also use your information to contact you for market research purposes
• We may use the information to customise our website according to your comments & feedback and to ask you for a testimonial which we can include on our website
• We may use your information with our third-party partners, eg The Tenant Deposit Scheme (TDS) and for submitting an online credit check via the National Residential Landlords Association (NRLA)

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you either online or by paper.

How we may use cookies

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not pass on your personal information to any third parties for marketing, cold calling or any other reason.

We will only use the information gathered to progress your enquiry or subsequent tenancy.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) effective from 25/05/2018.

If you would like a copy of the information held on you please contact us by email at rooms@5starsharing.co.uk

Similarly, if you believe that any information we are holding on you is incorrect or incomplete please contact us via email and we will promptly correct this.